These are your Prepaid Reloadable Mastercard® Debit Card Terms and Conditions.
“Agreement” means these Prepaid Reloadable Mastercard® Debit Card Terms and Conditions. “We” “us” and “our” refer to Liberty Federal Credit Union. “You” and “your” refer to the person who has obtained a Card from us. “Card” means the primary Prepaid Reloadable Mastercard® Debit Card and any secondary Prepaid Reloadable Mastercard ® Debit Cards obtained from us. Our “Business Days” are Monday through Friday; bank holidays are not included.
Agreement; Amendments
We agree to maintain the Card for you and to perform according to this Agreement. By obtaining a Card from us, activating the card, and by using the Card or by permitting anyone else to use the Card, you agree to the provisions of this Agreement, which is subject to amendment, and further agree that this Agreement is binding on your successors, representatives and assigns. We may from time to time adopt new or amended provisions which will be effective after notice has been mailed to you at the last address or email address shown for the Card on our records or has been posted on our Web site www.libertyfcu.org, or as otherwise permitted by law. Provisions changed pursuant to regulatory authorities shall be effective per such regulation without further notice.
Ownership and Use of the Card
The Card is and will remain our property. However, you will be solely and completely responsible for the possession, use and control of the Card. You must surrender the Card to us immediately upon request. The Card may not be used for Internet lottery, betting, or gambling transactions or for any illegal transactions. You are responsible for all authorized transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card, Card number, and/or Personal Identification Number (“PIN”), we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement. The Primary Cardholder may request up to xx Cards for authorized users by visiting our website at libertyfcu.org. All additional Cards provided to authorized users must be separately activated.
Before using the Card
You must activate the Personalized Card by calling the number indicated on the sticker on the front of your Card, or signing on to our secure website. Non-Personalized Cards are activated upon load, however it is recommended that you register your card by signing on to our secure website. Remember to sign the reverse of the Card. Record your Card number and the Customer Service Number and keep in a secure location in case the Card is ever lost or stolen. At the time of activation, for your protection and for regulatory purposes, we may request, and you agree to provide, some additional identification verification information such as your home phone number, date of birth, social security number and zip code. We may use this data for a range of purposes, including but not limited to facilitating refunds if your Card is lost or stolen, enhancing usage at merchants that may require zip code authorization, and aiding in collection efforts in the event transactions post to the account in excess of available funds. We will hold your information in confidence in accordance with our Privacy Statement, available at https://www.libertyfcu.org/privacypolicy/.
If you do not wish to provide the data, or if the data you provide us cannot be appropriately verified, we reserve the right to cancel your Card and reimburse you for the Initial Load Amount.
Please read the following carefully and keep these Terms and Conditions for your records as they set out the Agreement between you and us. You will be deemed to have accepted the Card and the terms of this Agreement if you do any of the following:
- use the Card or
- activate the Card.
Please sign the back of your Card using your usual signature immediately upon receipt.
You must be a citizen or a resident of the U.S. with a valid social security number, be a member of Liberty Federal Credit Union, and be at least 18 years of age to purchase the Card. Secondary Cardholders must be at least 13 years of age. The minimum value that can be prepaid is $20.
Using Your Card
The Prepaid Reloadable Mastercard® Debit Card is a reloadable stored-value card. It is neither a credit card, nor a NCUA insured deposit account. This card is issued by Liberty Federal Credit Union pursuant to a license from Mastercard® U.S.A, Inc. Your Card allows you to access your prepaid funds at ATMs. You may also use your card at merchants who accept Mastercard® debit cards worldwide. The card may not be used for recurring transactions, such as some subscriptions, or at some merchants, such a gambling establishment.
The maximum value credited to the Card on issue is limited to $1000 for Non-Personalized cards, $2500 for Personalized Cards, and no more than these amounts can be available for use on the Card at any one time.
Activate your Card by calling toll-free, 1-866-760-3156 or visit us online at www.libertyfcu.org/prepaid. You will be required, for validation purposes, to provide personal information. To obtain your PIN you will need to call 1-866-760-3156. Once you have your initial PIN, you may also select your own PIN. You will need your PIN to access cash from ATMs and to use for debit purchases at merchants. Be sure to choose a PIN with a number that, while easy for you to remember, may be difficult for someone else to guess. You may use your Card after activation.
The Bank Secrecy Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: During the issuance and activation process for any Card, we will ask you to provide certain identification information including your name, address, date of birth, and other information that we may require to identify you. We may also ask to see your driver’s license or other identifying documents. You must provide us with verifiable identification information. We will use the information to verify your identity and to activate your Card. Please see our Privacy Policy for further information. We will compare your personal identifying information with certain information provided by the U.S. government and other authorities as required by law and may in our sole discretion decline to activate your Card based on such information. We may make such comparisons from time to time and may, in our sole discretion, cancel your Card at any time. If we decline to activate your Card, and if permitted by law, we will refund the balance on your Card.
The Card is non-transferable. The person who purchases the Card is the only person authorized to use the Card. Please do not give your Card to anyone else to use.
You may request four additional Cards when you order your Card for any user you authorize which will have to be separately activated and which can be used in the same way as the Card at ATMs and merchants that accept Mastercard® debit cards. You are responsible for all authorized transactions made with this additional Card. Only the primary cardholder can load funds to the account.
You may only use the Card when there is a balance available on the Card and only up to the amount left on the Card and any transaction fee due. All use at an ATM or for purchases will be deducted from your Card, including any transaction fees. Any transaction made that exceeds the available balance will be declined.
Some Mastercard® merchants may, subject to limits, allow you to use your Card for cash-back on purchases and cash may be advanced at a Mastercard® affiliated financial institutions.
When you use your Card at an automated gas station pump you will require a minimum of $75 available credit on the Card to enable gas to be dispensed (It may take up to 24 hours before any unused amount is available to spend due to the way in which the transactions are processed). If your available balance is less than this, please pay the attendant in the gas station.
If you use the Card to make a telephone call this can require a minimum available balance of $15.
If you use your Card to purchase meals or drinks many restaurants and bars factor a tip into the price of up to 20% when pre-authorizing Card purchases but you will only be debited with the actual amount you spend.
Should you use your Card to pre-authorize a hotel reservation, add 20% to the reservation. Any amount requested in a pre-authorization will not be available to you to spend using the Card, although you will only be finally debited with the actual amount you spend. If 30 days elapse without you authorizing an amount any pre-authorization will be cancelled and this will be available to you.
Automobile rental and/or cruise ship businesses, likewise add 15% to the rental/reservation to allow for any additional expenses. If 30 days elapse without you authorizing an amount any pre-authorization will be cancelled and this will be available to you. Mail order companies often add a similar amount for potential shipping costs although the amount finally debited will be as the final bill.
When making a purchase on the phone, by mail or online the account information you provide must be the same account information as registered for the Card and a difference may lead to a declined authorization.
To make a purchase greater than the balance on your card, you will need to use a second payment method – cash, check, credit, or debit card – to cover the difference. When making your purchase; tell the cashier in advance how much to deduct from your card and how much you will pay with the second payment method.
If you use the Card to buy goods and you want to use some other method of payment for part of the cost please advise the store in advance and use the Card first before paying any balance by other means. We do not guarantee that the establishment will fulfill this request.
New procedures are in effect that may impact you when you use your Card at certain merchant locations. In the past, transactions have been processed as Mastercard debit transactions unless you entered a PIN. Now, if you do not enter a PIN, transactions may be processed as either a Mastercard debit transaction or as an [ALLPOINT, CIRRUS, CO-OP, NYCE, PULSE, STAR, INTERLINK] transaction.
Merchants are responsible for and must provide you with a clear way of choosing to make a Mastercard debit transaction if they support the option. Please be advised that should you choose to use the [ALLPOINT, CIRRUS, CO-OP, NYCE, PULSE, STAR, INTERLINK] network when making a transaction without a PIN, different terms may apply. Certain protections and rights applicable only to Mastercard debit transactions as described in this Agreement will not apply to transactions processed on the [ALLPOINT, CIRRUS, CO-OP, NYCE, PULSE, STAR, INTERLINK] network. Please refer to the section labeled “Your Liability for Unauthorized Use” for a description of these rights and protections applicable to Mastercard debit and non-Mastercard debit transactions.
To initiate a Mastercard debit transaction at the POS, swipe your Card through a POS terminal, sign the receipt, or provide your Card number for a mail order, telephone, or internet purchase. To initiate a non-Mastercard debit transaction at the POS, enter your PIN at the POS terminal or provide your Card number after clearly indicating a preference to route your transaction as a non-Mastercard debit transaction for certain bill payment, mail order, telephone, or internet purchases.
Your Card will expire on the date embossed on the front of the Card. If your account is a personalized account, is in good standing, has had activity within the last 180 days, and you are still a member in good standing of Liberty FCU, the reloadable account will automatically reissue. Non-Personalized accounts will not reissue at expiration.
The Card is our property and we may revoke the Card at any time without cause or notice. You must surrender a revoked Card and any Additional Card and you may not use an expired or revoked Card. Upon revocation any amount remaining in your Card account, after deducting all applicable fees, will be returned to you.
You will notify us promptly within a reasonable time if the Card is lost or stolen. A replacement Card will be issued for the balance remaining on the Card at the time it is reported lost or stolen less any applicable fee (subject to the section below entitled Unauthorized Use of Your Card). If you need to replace your Card for any reason, you can submit a request via the website at libertyfcu.org or My Card Manager mobile app. Alternatively, you may contact us at 1 (800) 800-9271 to request a replacement Card; you will be required to provide personal information which may include your Card number, full name, transaction history, etc.
We may change the terms of this Agreement or any features of the Card, and we will give you notice of any such change required by law.
Any entity honoring the Card is required to obtain approval or authorization for any transaction. The balance available for authorizing transactions with the Card is the lesser of your available balance or any dollar limitation disclosed for the transaction being performed. You may use your Card only in the manner and for the purposes authorized by this Agreement.
You do not have the right to stop payment on any purchase transaction originated by use of the Card. We are not responsible for any injury to you or to anyone else caused by any goods or services purchased or leased with your Card. If you are entitled to a refund for any reason for goods or services obtained with a Card, you agree to accept credits to your Card in place of cash.
You may use your Card for any Recurring Transactions. “Recurring Transactions” are transactions that you authorize to have automatically charged to your Card each month or other specified period with or without any further action on your part. Examples of merchants that may use Recurring Transactions include wireless carriers, internet service providers, health clubs, insurance companies that automatically charge monthly premiums, and cable TV services. If you have pre-authorized a third party to deduct Recurring Transactions, you can stop any of these payments. To stop a payment you must provide sufficient advance notice to the party that you authorized to debit your Card balance to allow that party to stop payment before the next payment is scheduled to be made. You may notify us by calling 1 (800) 800-9271, or writing to us at 4401 Theater Drive Evansville, IN 47715. If you notify us orally by telephone, we may require you to provide a written confirmation within fourteen (14) days of your call. You must give us notice by any of these methods in time for us to receive your request three (3) business days or more before the payment is scheduled to be made.
We may suspend access to your Card if we notice excessive use of your Card or other suspicious or potentially illegal activities. Access will be reinstated once we have notified you, clarified the situation and rectified any problems. If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds and agree to the refund policy of that merchant. If you have a problem with a purchase that you made with your Card, or if you have a dispute with the merchant, you must handle it directly with the merchant. You should get a receipt at the time you make a transaction using your Card. You agree to retain, verify, and reconcile your transactions and receipts.
Negative Balances
You also agree to be liable for any shortage resulting from transactions which exceed the available balance on the card, whether caused by you or another whom you allow to use this card. This liability is due immediately, and can be deducted directly from any Liberty Federal Credit Union account you currently own or have an interest in whenever sufficient funds are available. You have no right to defer payment of this liability, and you are liable regardless of whether you signed the item or benefited from the charge. You will also be liable for our costs to collect the deficit as well as for our reasonable attorneys’ fees, to the extent permitted by law, whether incurred as a result of collection or in any other dispute involving your card or account including, but not limited to, disputes between you and another joint owner; you and an authorized signer or similar party; or you and a third party claiming an interest in your card or account.
PIN Protection
You agree to take all necessary steps to protect your PIN and never disclose your PIN to anyone. For security purposes never write your PIN on the Card and never carry a record of your PIN in your purse or wallet. If you permit someone else to use your Card and you give that person your PIN, we will treat this as if you have authorized this person to use your Card and you will be responsible for any transactions initiated by such person with your Card.
We advise that any person to whom you may give an additional Card should be advised to treat the PIN for that Card in the same manner.
If you have forgotten or lost your PIN, you may contact customer support anytime at 1 (800) 800-9271 to be reminded of your PIN. A PIN Inquiry fee may apply. Alternatively, you may change your PIN on our website at libertyfcu.org. If you make more than three (3) unsuccessful attempts when asked to enter your PIN at a merchant terminal or Automated Teller Machine (“ATM”), your PIN will be locked for 24 hours. While your PIN is locked, you will not be permitted to use your Card at an ATM or to make transactions authenticated by your PIN. After 24 hours, your PIN will automatically unlock.
For Your Safety When Using an ATM, Please Observe the Following
If the ATM you are using is inside a building, close the entry door completely upon entering. Individuals who have a legitimate need to gain access to an ATM should have an access device. Put withdrawn cash in a secure place before stepping away from the ATM. Be aware of your surroundings. If you believe you are being watched or followed, cancel your transaction, then go to a well-populated area. If necessary, call the local police. Do not write your PIN on or near the Card. Do not give your PIN to anyone else. In case of an emergency, call 911.
Card Activity Information
You can review your Card balance and the last 5 transactions activity records by calling toll-free 1-866-760-3156 or by visiting www.libertyfcu.org/prepaid where full details of all transactions are available free of charge.
This information is available to you 24 hours a day, 7 days a week. Your Liberty Federal Credit Union Prepaid Reloadable Mastercard® Debit Card account number and some of the information requested when you ordered the Card are required for authentication.
Card Reloading
You can add value of at least $20 on your Prepaid Card by making a payment at your local Liberty Federal Credit Union branch. Please bear in mind the number of loads on a Non-personalized card is limited to four including the initial load. The number of loads on a Personalized card is limited to a maximum of three loads per week with a maximum weekly total aggregate value of $2,500.
You can also add value at www.libertyfcu.org/prepaid or by calling toll free 1-866-760-3156 by initiating funds transfer from your designated funding account. . Funds may not be available for immediate use after you have initiated the transfer.
ATM Usage
The frequency, amount, and timing of cash withdrawals made from ATMs; may be limited by the ATM operator. ATM use is subject to a daily withdrawal limit of $520. There may be other limitations on the types, frequency, and timing of cash withdrawals established by us from time to time, without notice, for security purposes.
In addition to our ATM withdrawal fee described below, an additional fee may be imposed by an ATM operator when you initiate a withdrawal or balance inquiry and by any ATM network used to complete the transaction. This surcharge may not be notified to you in advance and will be deducted from the Card.
Prepaid Card Account Fees and Charges
- Personalized Card Enrollment/Secondary Card Fee – $7.00
- Non-Personalized Card Enrollment/Secondary Card Fee – $6.00
- Reload Fee – $3.00 to reload value onto your Mastercard®Prepaid Card. (Please remember Non-Personalized cards are limited to 4 loads including the initial value load.)
- ATM Fee – There is a $2.00 ATM withdrawal fee per ATM withdrawal in the US and internationally.
- Monthly Inactivity Fee – You will be charged a fee of $5.00 each month, beginning on the 12th month of inactivity on the Card, as long as there is a balance remaining on the Card.
- Card Replacement/Reissue Fee – $10.00
- Express Delivery Fee – $20.00
- Foreign Exchange Fee – 1% of the total transaction amount in US Dollars
- Customer Service Phone (Live Agent) – There is no charge to call into the automated customer service phone system, however transfer to a Live Representative may result in a $4.00 fee.
Foreign Exchange:
If a card transaction is made in a currency other than that loaded on the Card, the amount will be converted into the appropriate currency at an exchange rate on the day the transaction is processed. The exchange rate used is the wholesale money market or the government-mandated rate increased by 1% (includes the Mastercard® handling charge of 1%).
Our Liability
- If we do not complete a transfer from the Card on time or in the correct amount according to these terms and conditions we will be liable for your losses or damages. However there are some exceptions. We will not be liable, for instance:
- If through no fault of ours, an ATM or merchant refuses to honor the Card.
- If through no fault of ours, you do not have enough money available on your Card to make a withdrawal or purchase.
- If the terminal or system was not working properly and it was known about when the transaction started.
- If circumstances beyond our control; (such as flood or fire) prevent the transfer, despite reasonable precautions that we have taken.
- If access to your Card has been blocked after you reported your Card lost or stolen
- If there is a hold on your Card or your funds are subject to legal process or other encumbrance restricting their use
- If we have reason to believe the requested transaction is unauthorized
- If your transfer authorization terminates by operation of law
- Other exceptions stated in these terms and conditions.
WE WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE FORM OF ACTION AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE WILL NOT BE LIABLE FOR ANYTHING WE DO WHEN FOLLOWING YOUR INSTRUCTIONS. IN ADDITION, WE WILL NOT BE LIABLE IF WE DO NOT FOLLOW YOUR INSTRUCTIONS IF WE REASONABLY BELIEVE THAT YOUR INSTRUCTIONS WOULD EXPOSE US TO POTENTIAL LOSS OR CIVIL OR CRIMINAL LIABILITY. IF WE FAIL TO STOP PAYMENT ON AN ITEM, OUR LIABILITY, IF ANY, WILL BE LIMITED TO THE FACE AMOUNT OF THE ITEM.
Errors or Questions
If you think there is an error involving a transaction made with your Card such as a purchase you didn’t make or an incorrect amount charged to your Card, please call us at 1-866-760-3156, e-mail us at www.libertyfcu.org or write to us at:
Cardholder Services
P.O. Box 7235 Sioux Falls,
SD 57117-7235.
If you tell us orally, we may require that you send your claim or question in writing within 10 business days.
We must hear from you no later than 60 days after the transaction is posted to your account. Tell us your name and Card number. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.
Generally, we will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will re-credit your Card within 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not re-credit your Card.
If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation and any credit made under the preceding paragraph must be repaid by you. You may ask for copies of documents that we used in our investigation.
Unauthorized Use of Your Card
The Mastercard® zero liability policy may protect you from liability for certain unauthorized transactions. The zero liability policy does not apply to ATM transactions. Under the zero liability policy, unless you have been grossly negligent or have been engaged in fraud, you will not be liable for any unauthorized transactions made with your lost or stolen Card, provided such transactions take place on the Mastercard® Network. For all other unauthorized transactions, you may be liable for up to $50. If you are grossly negligent or have engaged in fraudulent conduct, you could lose all the money in your account. A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way. Any unauthorized transactions will be re-credited to your Card in 5 business days.
Also, if your account history has transactions that you did not make, tell us at once by calling, toll-free, 1-866-760-3156. If you do not tell us within 60 days after the transaction was posted to your account, you may not get back any money you lost if we can prove we could have stopped someone from fraudulently using the Card if you had told us in time. If we believe that a good reason kept you from telling us, we will extend the time periods. **
Termination
We reserve the right to terminate this Agreement or any of the services that are described herein by giving you written notice. You may, at any time, terminate this Agreement by calling us, toll-free, at 1-866-760-3156. Termination will not affect any of our rights or your obligations arising under this Agreement prior to termination.
Amendment
We may amend these terms and conditions at any time by adding, deleting or changing provisions in compliance with the applicable notification requirements of federal law. However, if the change is made for security purposes, we can implement it without prior notice.
Assignment
We may at any time and without notice to you assign the Card, this Agreement or any of our rights or obligations under the Card or this Agreement to any person or entity. The person or entity to which we make any such assignment shall be entitled to all our rights and/or obligations under this Agreement, to the extent assigned.
**Cardholders should always regularly check their transaction history for accuracy. Financial institutions may impose greater liability on the cardholder if the financial institution reasonably determines that the unauthorized transaction was caused by the gross negligence or fraudulent action of the cardholder—which may include your delay for an unreasonable time in reporting unauthorized transactions.
Telephone Calls; Calling, Monitoring, and Recording
From time to time, we may monitor and record telephone calls between you and us to assure the quality of our customer service or as required by applicable law. You agree that we or our agents may contact you at any telephone number you provide to us, including your cell phone number for any informational, non-telemarketing purpose related to your Account, including Card or Account related matters etc. You agree to receive these calls, including calls or contacts made via an automated telephone dialing system; messages, such as prerecorded or artificial voice messages; or text messages sent via an automated texting system. You understand and agree that your service provider may charge you for these calls/messages.
Smart Budgets and Set Aside Goals
You will have access to Smart Budgets and Set Aside Goals to help you manage your finances with your Card. This is not a savings account. It is a method to set budgets and hold funds aside for special occasions. You can transfer an amount from your available balance towards the goal as frequently as you would like. While the funds are being held for the goal, they will not be part of your available balance. The funds are still on your Card, just removed from your available balance so you do not spend them. You can move them out of your Set Aside balance and back into your available balance at any time.
Mobile Application
The My Card Manager Mobile Application allows you to use your mobile device to manage your Card’s activity. The Mobile Application may not work with all mobile devices, and not all functionalities of the Card are available on mobile devices or through the Mobile Application. If you use the Mobile Application, you are solely responsible for any fees that your wireless service provider or other third party charges, such as fees for messages and data services. Your wireless service provider is not the provider of the Mobile Application, and you understand and agree that we are not responsible for the hardware and/or mobile device you use in downloading and using the Mobile Application.
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